Terms of use

These terms govern professionals' access to the DigiClinic platform. Together with the privacy policy, they form a single document, accepted at sign-in. Read the privacy policy

1. Purpose and acceptance

DigiClinic is a hospital information system published by GNLF Consult. It is made available to a health Facility under a subscription contract, and to that Facility alone: an account grants access only to the space of the Facility that created it.

Use of the Platform constitutes full and unreserved acceptance of these terms. They are displayed on screen at the first login and each time a new version comes into force; access to the application is conditional upon such acceptance. Declining ends the session with no further consequence: no data is lost.

The commercial terms of the subscription — plan, price, duration, payment — are those accepted by the Facility when subscribing with GNLF Consult, notably on gnlfconsult.com. These terms govern the use of the Platform; they do not replace them.

2. Who may use the Platform

• Authorised professionals by the Institution: care, administrative, technical and management staff, each within the scope of their role.
• Patients, where the Facility grants them access to the patient portal, in order to view their own documents.
• Any person holding a document issued by the Platform, in order to verify its authenticity by means of the printed code or QR — this check grants no access to the record.

Creating, modifying and deleting accounts fall within the responsibility of the Establishment. GNLF Consult does not open an account on its own initiative within an Establishment's workspace.

3. Account, credentials and security

• Credentials are strictly personal and non-transferable. A shared account makes traceability — and therefore proof — impossible.
• The initial password must be changed at first login.
• When the sign-in page offers it, you can sign in with your Google account. This option creates no account: it only opens the DigiClinic account that the Facility has already created with the same email address, verified by Google. The protections remain the same: two-factor authentication, verification of unknown devices, single session. The data received from Google is described in §25 of the privacy policy.
• The Facility may require two-factor authentication, either globally or for certain roles; a login from an unknown device may require an additional verification.
• Lock your session when leaving your workstation, particularly in an area accessible to patients.
• Report to the Institution without delay any suspicion of fraudulent access, loss of credentials or data leak.

4. Permitted use and prohibitions

The Platform is to be used solely for the purposes of care, management and administration of the Facility. The guiding principle is that of least privilege : to access only the data necessary for the performance of their duties, at the time when it is necessary.

The following are prohibited in particular:

• access a patient's record without a legitimate professional reason — including one's own record, that of a relative or of an acquaintance;
• extract, copy or photograph data outside the exports provided for by the application;
• disclose information about a patient to an unauthorised third party, in any form whatsoever;
• circumvent access controls, probe the security of the Platform or impair its operation;
• knowingly entering inaccurate or backdated information, or information attributed to another practitioner.

5. Availability, maintenance and degraded mode

GNLF Consult implements reasonable means to ensure the continuity of the service, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance, updates, technical incidents or external causes — network outage, power outage, operator failure.

Facilities equipped with a local appliance continue to work when the Internet link is down: the application and the data reside on site, and resynchronise once the link is restored. This arrangement protects care activity; it does not relieve the Institution of its own contingency measures.

Updates are deployed without individual prior notice. They alter neither existing data nor acquired rights.

6. Accuracy of the data entered

The information entered into the Platform is the responsibility of the Facility and of the professionals who record it. GNLF Consult controls neither the medical content, nor the amounts invoiced, nor the documents issued. The automatic checks offered by the application — vital-sign limits, critical values, consistency of results, stock alerts — are aids; they do not replace verification by a professional.

7. Intellectual property

The software, its documentation, its interfaces, its trademarks and its own reference data remain the property of GNLF Consult. The subscription confers a personal, non-exclusive and non-transferable right of use for the term of the contract. Decompilation, resale, making available to a third party and reproduction of all or part of the software are prohibited.

Conversely, the data entered belong to the Institution. GNLF Consult claims no rights over them and does not use them for any purpose other than the performance of the service.

8. Suspension, termination of access and reversibility

The Facility may deactivate an account at any time. GNLF Consult may suspend access in the event of a serious breach of these terms, of a threat to the security of the Platform or of non-payment, after informing the Facility.

At the end of the contract, the Establishment obtains the return of its data in a usable format. Once the agreed reversibility period has elapsed, the data is deleted from GNLF Consult's systems, subject to the retention periods imposed by law.

Responsibility

GNLF Consult is responsible for making the Platform available under the terms of the subscription contract. It is not responsible for the content entered by the Facility and its professionals, for medical, administrative or financial decisions made on the basis of that content, or for interruptions due to causes beyond its control.

Governing law and disputes

Relations between the Facility and GNLF Consult are governed by the subscription contract and, unless otherwise stipulated, by the law of the Republic of Benin. In the event of a dispute, the parties first seek an amicable solution; failing that, the dispute is brought before the competent courts.

Contact

For any question about these terms, write to GNLF Consult: contact@gnlfconsult.com